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How jeet16 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely — your contact details, payment method records from bKash, Nagad or Rocket, and your device session data.

Account data protectedbKash, Nagad, Rocket payment records securedNo data sold to third partiesYour right to request deletionEnglish-language support for data queries
jeet16 How jeet16 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Got a question about what data we hold on your account, or want to request a correction or deletion? Our support team handles privacy queries separately from general account help, so your request goes directly to the right person. You can reach us through live chat inside your account dashboard, by email, or through the help centre form — all three routes are monitored and you will receive a response confirming receipt.

Live Chat Open your account dashboard and tap the chat icon. Describe your data query and our team will log it as a privacy request with a reference number.
Email Support Send your request to our support email address listed in the help centre. Include your registered phone number so we can verify your account identity.
Help Centre Form The help centre form has a dedicated privacy category. Select it, describe what you need changed or removed, and we will confirm within one working day.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Account Rights

We use SSL encryption on every page of your session, including during payment flows that involve bKash, Nagad, and Rocket. Cookies on our site are limited to session management and fraud-prevention functions — we do not place advertising-network cookies that track you across other websites. Your account security relies on OTP verification tied to your registered mobile number, meaning any new device login triggers a one-time code to your phone before access is granted. You have the right to ask us what data we hold, to correct inaccurate details, and to request that we delete your profile if you close your account.

Encryption on Every Session

SSL protection covers your login, your payment steps, and your account settings page. No data moves between your device and our servers without encryption in place.

Cookie Use Is Limited

We use session cookies for login continuity and fraud detection only. We do not run advertising trackers or sell cookie data to third-party networks.

OTP Device Verification

New device logins require a one-time code sent to your registered mobile number. This step prevents unauthorised access even if someone else has your password.

Your Right to Access and Delete

You can ask us to confirm what data we hold, correct anything wrong, or delete your account profile. Submit the request via live chat or the help centre form.

Common Questions About This Privacy Policy

These are the questions we hear most often from account holders in Bangladesh about how their data is managed, what rights they have, and how to act on those rights.

No. Your bKash PIN, Nagad mPIN, and Rocket password are never sent to or stored on our servers. We only record the transaction reference and amount once a payment is confirmed.

We delete your profile data once your account is closed. We keep only the minimum transaction history required by applicable financial regulations, then remove that too after the required period.

Yes. Submit a data-access request through live chat or the help centre form, selecting the privacy category. We will confirm receipt and send you a summary of your account data.

Access is limited to team members who need it to operate your account, verify payments, or handle a support case. We do not give general staff access to payment records or device logs.

We do not sell or share your data with marketing partners or data brokers. Third parties we work with — such as payment processors for bKash, Nagad, Rocket — receive only what they need to process your transaction.

Use live chat inside your account dashboard or the help centre form with the privacy category selected. Include your registered phone number so we can verify your identity before making any changes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.